Refund policy

At GONEDESIGN, we aim to ensure every order meets our quality standards. Because our products are made to order, please review all details—including sizes, colors, and dimensions—carefully before finalizing your purchase.

Orders & Cancellations

• Order Accuracy: Please verify that your Full Name, complete shipping address, and phone number are accurate. We cannot offer refunds or replacements for lost packages or unfulfilled deliveries caused by incorrect customer information.

• Modifications: Should you need to change your order, please contact us within 24 hours of purchase.

Returns & Exchanges

• Final Sale: Returns are not accepted. All items purchased during an Archive Sale are final and cannot be returned, exchanged, or refunded.

• Eligibility: While we do not accept general returns, we will consider requests for refunds or replacements under specific circumstances, including:

  • Product Defects: Damage or defects present prior to use.

  • Order Errors: Mismatches between your order and the items received, or discrepancies between the product received and its online description/imagery.

  • Sizing Issues: In specific cases, we may offer replacements depending on current stock availability; note that these instances may be subject to shipping fees.

Refunds

• Resolution: In the event of a verified defect, please contact us immediately so we may issue a partial or full refund based on the condition of the item.

• Method: Refunds may be processed via store gift vouchers or a reversal of your credit card payment, depending on the nature of the case.

Contact Us

To initiate a review of your order, please email our support team with your order details and the reason for your request. We typically respond within 3 to 5 business days.

Support Email: support@gonedesign.store